Skip to Content

Terms and Conditions

Welcome to UrKala. These Terms and Conditions ("Terms") govern your access to and use of our website and services. By visiting our website and making a purchase, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree, please refrain from using our services.

1. General Terms

  • We reserve the right to update, modify, or revise these Terms at any time without prior notice. Continued use of the website after changes constitute your acceptance of the updated Terms.

2. Product Information & Orders

  • We offer a curated selection of sarees and related products. While we strive for accuracy, product descriptions, images, and prices may change without prior notice.
  • Order placement does not guarantee product availability. In case of stock unavailability, we will notify you promptly.
  • An order is considered confirmed only upon successful payment processing.

3. Pricing & Payment

  • All prices are listed in INR and are inclusive of applicable taxes unless stated otherwise.
  • We accept payments via Razor Pay.
  • All payment transactions are securely processed through third-party payment providers. We do not store any payment information.

4. Shipping & Delivery

  • We aim to dispatch orders within 6-7 business days. Estimated delivery times vary depending on the shipping destination.
  • Shipping fees, if applicable, will be displayed at checkout.
  • We are not responsible for delays due to unforeseen circumstances, such as logistics disruptions or force majeure events.

5. Returns, Refunds & Exchanges

  • Returns are accepted only for defective, damaged, or incorrect items.
  • Customers must initiate return requests within 2 days of delivery, ensuring the product is unused, in its original packaging, and with intact tags.
  • Upon successful inspection of returned items, refunds will be processed to the original payment method within 5-6 business days.

6. Order Cancellations & Modifications

  • Orders can be canceled or modified within 24 hours of placement. Once an order is shipped, cancellations are not permitted.
  • We reserve the right to cancel any order due to unforeseen circumstances such as pricing errors or product unavailability. Customers will be duly informed in such cases.

7. User Accounts & Security

  • Users may need to create an account to place orders. It is the responsibility of the user to maintain the confidentiality of their account details.
  • UrKala is not liable for any unauthorized access to user accounts.

8. Privacy & Data Protection

  • We are committed to protecting your privacy. Our Privacy Policy outlines how we collect, use, and store personal data.
  • We only collect essential information, including name, mobile number, address, and optionally, date of birth, to enhance user experience and fulfill orders.
  • We do not share personal information with third parties for marketing purposes.

9. Intellectual Property Rights

  • All content, including text, images, logos, and graphics displayed on this website, is the exclusive property of UrKala.
  • Unauthorized reproduction, distribution, or use of our content is strictly prohibited.

10. Limitation of Liability

  • We are not responsible for any indirect, incidental, or consequential damages arising from the use of our website or products.
  • Product colors and designs may vary slightly from displayed images due to differences in screen resolution and lighting.

12. Contact Information

For any inquiries or concerns regarding these Terms, please contact us:

Email: urkalasarees@gmail.com

WhatsApp: 7676277898

Thank you for shopping with Urkala ! We appreciate your trust in us.